01Who we are
FND Agendy (“FND”, “we”, “us”) builds and operates AI automation services, including AI phone agents, scheduling assistants and workflow automation. We are based in Egypt and serve clients in Egypt and internationally.
For anything in this policy, contact us at info@fndagency.com.
02Information we collect
Information you give us
- Contact form: your name, business name, email address, phone or WhatsApp number, industry and whatever you write in the message.
- Direct contact: anything you send us by email, phone or WhatsApp.
- Client onboarding: business details, billing information and the account details needed to connect the tools you ask us to automate.
Information collected automatically
- Technical data: IP address, browser type, device type, pages viewed and the date and time of your visit.
- Spam protection: when you submit the contact form, Cloudflare Turnstile checks that you are not a bot. This sends your IP address and browser signals to Cloudflare. See the Cloudflare privacy policy.
We do not ask for payment card numbers through this website, and you should never send passwords or card details to us by email or WhatsApp.
03How we use it
- To reply to your enquiry and arrange a demo.
- To provide, run and support the automations you hire us to build.
- To send invoices and handle payments.
- To improve our website and services, and to keep them secure.
- To send occasional updates about our services, where you have agreed or where we are otherwise permitted to. You can opt out at any time.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
04Why we are allowed to (legal bases)
Where data protection law requires us to name a legal basis, we rely on: your consent (for example when you submit the form or subscribe to updates); the performance of a contract with you; our legitimate interests in running and securing our business; and compliance with legal obligations such as tax and accounting rules.
05Data we handle on behalf of clients
When we run an automation for a client, the automation may process information about their customers — for example a caller's name, phone number and appointment details, or a patient's booking with a clinic.
For that information, our client is the data controller and we act as a processor: we only process it on the client's documented instructions, under a written agreement, and we do not use it for our own purposes. If you are a customer or patient of one of our clients and want your data corrected or deleted, please contact that business directly, and we will support them in responding.
To deliver this, a call's audio and the conversation itself pass through the providers named in section 6 — speech is processed by ElevenLabs, the agent's understanding and replies come from OpenAI, appointments are written to the client's Google Calendar, and n8n Cloud connects those steps.
We do not keep this information on our own server. Appointments live in the client's own Google Calendar, and the rest sits with the providers above while they process it. Our server hosts only this website and our email, so a caller's details never land on it.
Call recordings and transcripts, where a client enables them, are handled under that client's instructions and retention settings. Recording laws vary, and clients are responsible for telling callers when calls are recorded.
08How long we keep it
- Enquiries that do not become projects: 24 months, then deleted.
- Client records: for the length of the engagement, plus 5 years to meet tax and accounting rules.
- Data processed for clients: for as long as the client instructs, and returned or deleted when the engagement ends.
09How we protect it
We use encrypted connections (HTTPS for the website, and TLS for email in transit), access controls and the principle of least privilege, so staff only reach the data they need. Credentials for connected systems are stored in a password manager or secrets store, never in plain text.
Because we administer our own server, we are responsible for keeping it patched and hardened. We apply security updates, restrict administrative access to a small number of named administrator accounts, secured with key-based login and two-factor authentication, and keep encrypted backups, kept for 30 days.
No system is perfectly secure. If a breach affects your personal data, we will notify you and the relevant authority where the law requires it.
10Your rights
Depending on where you live, you may have the right to ask us to: give you a copy of your data; correct it; delete it; limit or object to how we use it; transfer it to another provider; or withdraw consent you previously gave.
To exercise any of these, email info@fndagency.com. We will reply within 30 days, and we may need to confirm your identity first. If you are unhappy with our response, you can complain to your local data protection authority.
11International transfers
We are based in Egypt, and our server is located in an OVHcloud data centre in the European Union. The providers listed in section 6 — including ElevenLabs, OpenAI, Google and n8n Cloud — process data on infrastructure in the United States and the European Union. Your information may therefore be processed outside your country.
Where required, we put appropriate safeguards in place, such as the standard contractual clauses included in those providers' data processing agreements.
12Children
Our services are for businesses. We do not knowingly collect personal information from children under 16. If you believe a child has given us their information, contact us and we will delete it.
13Changes to this policy
We may update this policy as our services change. The date at the top always shows the latest version, and significant changes will be highlighted on this page.
14Contact us
FND Agency
Email: info@fndagency.com
Phone / WhatsApp: +201125692575
Egypt